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If you donвЂ™t have a business page yet, learn how to create one here. How to set up Facebook Messenger for businessД®very Facebook page includes access to Messenger. Taking the time to talk with customers one-on-one shows them that you value their business and care about their needs. Or, maybe a customer had a negative experience that you would rather resolve privately. For example, Stayfree Africa uses Facebook Messenger as a safe space for customers to talk about their periods. Maybe a customer has a question that they are shy to ask publicly. Take sensitive topics privateДЇacebook Messenger is a good channel for conversations that are better kept private. By using Facebook Messenger to simplify the question-and-answer exchange, your brand can help customers make shopping decisions. Other times, people are one question away from making a purchase. In a Facebook poll, 65% of people said theyвЂ™re more likely to shop with a business they can reach via chat. And trust makes it easier for customers to shop.

The option to message your business earns customer trust. And now that the channel is open, you can.ДЇollow-up to make a special offer, anticipate a need, introduce a new product or service that might be relevant, etc. Once your business has responded to an initial message, there are several reasons why you might want to re-contact this customer in the future. Each message exchanged is a chance to learn valuable information about a customer that can help build a long-term relationship. When someone reaches out to you on Facebook Messenger, it creates an opportunity for your business to follow-up. If you have to choose between a company with support and another without, which would you pick? Which one would you return to? Unsurprisingly, once people start messaging businesses, it often becomes their top way to contact businesses. Imagine youвЂ™re about to make a big purchase. Just knowing messaging is available is enough for some customers. In a poll by Facebook, the majority of people who message businesses say that the option helps them feel more confident about a brand. If your company is open to dialogue, your company is easier to trust.ДЄnd that trust can be earned on reputation alone. More than 74% of respondents message business to make a purchase.Some 75% of respondents message businesses for support.More than 81% of respondents message businesses to ask about products or services.HereвЂ™s how people use Facebook Messenger, according to a Facebook research poll: Additionally, more than 59% expect to message businesses to make purchases. In a global survey run by Facebook, more than 70% of people said they expect to be able to message businesses for customer service. Provide quality customer serviceДigital natives expect your business to be online and available. Thinking about using Facebook Messenger for business? Here are some of the top benefits. Benefits of using Facebook Messenger for business

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Businesses can use it to answer questions from customers or as an advertising channel.ДЇacebook Messenger is free to use for anyone with a Facebook account and an internet connection. Messenger is also a popular customer service channel for brands that have a presence on Facebook.

As of June 2021, Facebook is testing an in-app payment system, Facebook Pay, that will allow users to request and send money through Messenger. Users can personalize their experience with a selection of chat themes, stickers and custom reactions featuring avatars. The platform supports text messaging, voice and video calls (including group video calls). Over 1.3 billion users around the world (and 181 million in the United States alone) use Messenger to stay connected with friends and family - and businesses. What is Facebook Messenger?ДЇacebook Messenger is FacebookвЂ™s dedicated messaging app and platform. Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place.

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